Comments Concerns

 
 

Did You Know...

Real Car Buyers. Real Concerns.


Are you nervous about buying a new or preowned vehicle? Unsure about where to get your car serviced?  DCH Auto Group understands. We hear from plenty of people every day about the concerns and bad experiences they have had when it comes to buying, leasing or servicing their cars.

All of our new and used car dealerships in New Jersey, New York and California, are committed to giving you straightforward answers and unparalleled customer service.  Whenever you come to a DCH dealership we will strive to provide you with a comforting, enterprising experience. That's why we have put together this page to address common misconceptions that you may have about your vehicle.

Q: Can you do warranty service on my vehicle even if I purchased/leased it from another dealer?
A: Yes. This is a big misconception. DCH can perform warranty service on your car even if you bought or leased it from another dealer. DCH dealerships have state of the art service centers and can help you with all your warranty, maintenance and other service and repair needs. At DCH, we want to service your car even if you didn't buy it from us.

Q: Will getting my car's oil changed be cheaper at a "quick lube" than at the dealership?
A: Most people believe getting an oil change at a dealership is too expensive. At DCH, we match and many times beat the price of most of the "quick lube" shops.

Q: I only have time on the weekends to get my car serviced, but dealer service departments are closed on Sundays. What do I do?

A: A lot of car dealership service departments are closed on weekends. All DCH dealership service locations are open on Saturday, and some are even open on Sunday. And you can even schedule your appointment online, that way you can set a service time that's convenient for you.

Q: Are red cars more expensive to insure?
A: Cars are always judged by insurance companies on make and model. Color has never been a factor in determining policy rates.

Q: Will I get a better deal if I pay in cash?

A: Many people believe they'll get a better deal on new or preowned car if they pay cash. At DCH, it doesn't matter if you pay cash, finance or lease; we'll give you a good deal no matter what.

Q: Are extended warranties scams?
A: You may have heard that all extended warranties and "add-ons" are scams. Not true. At DCH, we'll never push something on you that you don't need. Call us at 1-877-DCH-AUTO if you have any questions about your warranty, we'll give you the straightforward answer so you can make an informed decision.

Q: Is dishwashing detergent safe to use as car wash?

A: Absolutely not. Detergents are formulated to strip everything off the surface, leaving no protection for your car's finish. For best results, we recommend using a pH balanced car wash product with conditioners specifically formulated to enhance the appearance and protection of your car's paint finish.

These are just a few of the misconceptions people have about cars and car dealerships. Have other questions about buying, leasing or servicing your car?  Just call us at 1-877-DCH-AUTO or click here to contact us.