DCH Auto Group Accolades
DCH Auto Group is proud to have received a number of industry awards that recognize the exceptional sales and service at our new and used car dealerships in New Jersey, New York, Connecticut, and California. DCH is also proud of the many awards and honors presented to us from outside the automobile industry, recognizing our leadership and contributions to business and our community.
SHAU-WAI LAM - DCH AUTO GROUP
2011 Proclamation from the City Council of New York – The proclamation honored DCH’s Dragon Boat Racing Team for its effort to improve the community and honor and educate about Chinese culture and heritage.
2011 Chinatown Health Clinic Foundation Honoree – In recognition of outstanding dedication and contribution to the health center and the Asian American community.
2010 Governors Highway Safety Association Peter K. O’Rourke Special Achievement Award for notable achievements in highway safety – Awarded to DCH Auto Group for its teen safe driving program and partnership with SADD.
2010 SADD Outstanding Contribution Award – This award is given to an individual or group who has made a contribution that stands out in size, creativity, sacrifice or commitment to SADD or to the themes of SADD.
New Jersey Family Business of the Year 2009 Finalist – Sponsored by The Rothman Institute of Entrepreneurship at Fairleigh Dickinson University.
2009 AIADA Legislative Action Network Grassroots Advocacy Award
2008 United States Department of Commerce Certificate of Appreciation – This award is ”in Grateful Appreciation of Support and Contributions to the Asian American Business Community.”
2008 Western Monmouth Chamber of Commerce Circle of Excellence Award – Major Business (category) – This award is designed to foster public awareness of the service and leadership that has been demonstrated by the recipients.
2007 Ernst and Young Entrepreneur of the Year - New Jersey State Winner for Retail/Distribution Services – This award honors the most outstanding entrepreneurs for their vision, leadership, achievement, and social responsibility. This prestigious recognition by Ernst & Young is a proud tradition that has expanded to more than 100 cities in 39 countries, with the annual award presented to the world’s most successful and innovative entrepreneur.
2006 Ellis Island Medal of Honor – The National Ethnic Coalition Organization ("NECO") awards individuals that "exemplify the ideal of living a life dedicated to the American way while preserving the values of a particular heritage group".
2005 Dealer of the Year by Ward's Dealer Business Magazine – Ward's Dealer Business Magazine awards the Dealer of the Year Award to Dealers for superior leadership and generosity in the automotive retail industry.
2005 Newsweek Magazine/AIADA Dealer of the Year Award Finalist – 10 in the nation were recognized for outstanding service to the community, customers and the industry as a whole.
2005 Business Leader of the Year Award from the Chamber of Commerce of Old Bridge, Sayreville and South Amboy – In recognition of outstanding generosity and achievement, leadership and excellence in business.
2005 Distinguished Asian American Award from Asian American Heritage Council – In recognition of outstanding achievement, leadership and excellence in business.
2005 Governor Office – Citation by Acting Governor Codey – Outstanding achievement, leadership and excellence in business.
2004 Time Magazine Quality Dealer Award Winner in New Jersey – Time Magazine awards the TMQDA to Dealers for their exceptional performance combined with distinguished community service.
2004 NAMAD Lifetime Achievement Award – Awarded by National Association of Minority Auto Dealers in recognition of significant contributions to the automotive industry.
2004 GMAC Champion of Life Award –Outstanding generosity and accomplishments to the community.
2004 Bergen Community College – Award in recognition of achievements in professional life and community service.
2004 Purdue University School of Science Distinguished Alumnus Award – Awarded to graduates whose outstanding achievement in professional and related fields of endeavor merit particular distinction.
2004 New Jersey Legislature – Citation by the Senate and General Assembly – Superb civic service and leadership, uncommon degree of dedication and significant contributions to the community.
2004 State of New Jersey- Citation by U.S. Senator Lautenberg – Exemplary community service and generosity to organizations that provide health, education, cultural and community services.
2004 NJCACC Chair’s Business Award of the Year – First year of this award; recognizing exceptional performance in business and distinguished community service.
2001 NY City Hall Lions Club – Awarded for generous contributions to Lionism (To create and foster a spirit of understanding among the people of the world).
2000 American-Chinese Professionals Association – Award for support of Chinese-American community organizations.
Hong Kong Dragon Boat Festival in NY - Participation in Festival, 1999-2004.
Chinese American Planning Council Community Appreciation Award – Awarded for support and service, 1998-2005.
Chinatown Health Clinic Foundation – Awarded for support and generosity, 1998-2005.
2004 The Organization of Chinese Americans, New Jersey Chapter – Honoree Outstanding contributions to the community.
SUSAN SCAROLA - DCH AUTO GROUP
Automotive News 100 Leading Women in the North American Auto Industry – Honor recognizing the top 100 Women in the Automotive Industry sponsored by Automotive News.
2008 Women’s Automotive Association International (WAAI) Professional Achievement Award – The Professional Achievement Award is presented annually to a professional woman in the automotive industry in recognition of her Commitment, Professionalism, and Success. Qualities of recipients include: outstanding accomplishments in career, leader in business and community, and influence and support of other women in the automotive industry.
BMW OF BLOOMFIELD
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 4 time winner.
BMW OF FREEHOLD
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 3 time winner.
Center of Excellence Award - Selected based on the criteria of customer satisfaction, brand representation, and operational excellence.
DCH ACADEMY HONDA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 10 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated. 5 time winner.
Honda Council of Excellence - Financial Services Award. 5 time winner.
Key to Excellence 100% Club - Accounting Award. 2 time winner
Honda Masters - Top 10% volume dealers and high customer loyalty. 2 time winner.
President’s Award - Overall performance and customer satisfaction. 7 time winner.
Partners in Excellence - Top sales volume among President’s Award Winners. 2 time winner.
DCH ACURA OF TEMECULA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction – 2 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 6 time winner.
Acura Precision Team - Highest sales level and customer satisfaction. 3 time winner.
Key to Excellence - Accounting Award. 3 time winner.
Key to Achievement - Account Award. 3 time winner.
Council of Sales Excellence Award - Given to top performers with American Honda Finance Co.
DCH AUDI OXNARD
Magna Society Award- Audi's most prestigious award for sales, service, parts, and customer satisfaction.
Dealer Rater – 2012 California Audi Dealer of the Year. The award is given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
DCH BRUNSWICK TOYOTA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 4 time winner.
Customer Services Advisory Board - Top 50 parts, service performance and customer satisfaction dealers nationally. 2 time winner.
President’s Award - Top honors for customer satisfaction and performance. 5 time winner, most recently 2012.
Sales Excellence - Outstanding sales operations. 4 time winner.
Service Excellence - Outstanding service operations. 7 time winner.
Parts Excellence - Outstanding parts operations. 8 time winner.
Top 30 Parts Wholesale - Outstanding parts wholesale operation.
Japan All Stars - Top 25 service dealers nationally.
STAR Business Council - Top parts wholesale.
Customer Relations Excellence - Outstanding customer relations. 4 time winner.
Top 5 Growth Dealership in the Nation - For Certified Toyota Body Shop.
Body Shop Excellence - Outstanding Body Shop operations.
DCH CHRYSLER JEEP DODGE OF TEMECULA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction.
Five Star Certification - Providing the best in customer service and satisfaction. 2 time winner.
Star Performers XIV - Outstanding performance in DaimlerChrysler Service Contracts Program.
Silver Sellabraton Award - DaimlerChrysler Service Contract achievement.
Dealer Rater – 2012 California Chrysler, Jeep and Dodge Dealer of the Year. The award is given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
DCH FREEHOLD NISSAN
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 6 time winner.
Global Nissan Sales and Service Way Award - Recognizing dealerships that demonstrate outstanding customer satisfaction and who serve as role models for Nissan Dealerships worldwide. Only 5 dealers in the U.S. received this award.
Automotive News Top 10 Innovative Dealers - Award given to the most innovative dealers.
Owner First Award of Excellence - Excellence in Sales and Service Operations. 9 time winner.
Circle of Excellence - Top 100 Nissan Dealers Nationwide, must win Owners First Award of Excellence to become eligible for this award. 9 time winner.
President’s Award - Top 80 dealers nationally for volume, customer satisfaction and overall operations. 5 time winner.
Top Sales Leader - Top 50 sales volume leaders nationally. 9 time winner.
DCH FREEHOLD TOYOTA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 2 time winner.
Board of Governors (formerly known as “Leadership Board”) - Top 60 volume dealerships nationally with outstanding CSI. 8 time winner.
President’s Award - Top honors for customer satisfaction and performance. 14 time winner, most recently 2012.
Sales Excellence - Outstanding sales operations. 13 time winner.
Service Excellence - Outstanding service operations. 17 time winner.
Customer Relations Excellence - Top honors for customer satisfaction. 5 time winner.
Parts Excellence - Outstanding parts operations. 18 time winner.
Customer Services Advisory Board - Top 50 parts, service performance and customer satisfaction dealers nationally. 7 time winner.
Dealer Rater – 2012 New Jersey Toyota and Scion Dealer of the Year. The award is given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
DCH GARDENA HONDA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction – 5 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 3 time winner.
Council of Excellence - Excellence in partnership with Honda Financial Service.
President’s Award - Overall performance and customer satisfaction. 3 time winner.
Partners in Excellence - Top volume among President’s Award Winners. 3 time winner.
Honda Masters - Top 10% volume dealers and high customer loyalty.
Key to Excellence 100% club - Accounting Award. 7 time winner.
DCH HONDA OF OXNARD
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 10 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 5 time winner.
Key to Excellence 100% Club - Accounting Award. 12 time winner.
Partners in Excellence - Top volume among President’s Award Winners.
President’s Award - Overall performance and customer satisfaction. 4 time winner.
Council of Excellence - Excellence in partnership with Honda Financial Service. 2 time winner.
DCH HONDA OF TEMECULA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction – 3 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 6 time winner.
Sell for the Gold Award - Sales Manager challenge award.
President’s Award - Overall performance and customer satisfaction. 2 time winner.
Key to Excellence - Accounting Award. 3 time winner.
Key to Achievement - Accounting Award. 3 time winner.
Honda Council of Excellence Award - Financial Services Award. 5 time winner.
DCH KAY HONDA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 8 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated. 6 time winner.
Honda Council of Excellence - Financial Services Award. 2 time winner.
Key to Excellence 100% Club - Accounting Award. 2 time winner.
Partners in Excellence - Top sales volume among President’s Award Winners. 4 time winner.
Honda Masters - Top 10% volume dealers and high customer loyalty. 2 time winner.
President’s Award - Overall performance and customer satisfaction. 12 time winner.
DCH LEXUS OF OXNARD
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 10 time winner.
Elite of Lexus Total Dealership Award - Highest award for total dealership operations. 9 time winner.
Lexus Customer Relations Elite Award - Top honors for customer satisfaction. 5 time winner.
Lexus Sales Elite Award - Outstanding sales operations. 5 time winner.
Lexus Comptrollers Excellence Award - Outstanding accounting operations. 5 time winner.
Lexus Service Elite Award - Outstanding service operations. 5 time winner.
Lexus Parts Elite Award - Outstanding parts operations. 5 time winner.
Elite of Lexus Departmental Awards - Highest award for Service, Parts and Business Office. 7 time winner.
DCH MILLBURN AUDI
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 6 time winner.
2012 Automotive News Top 100 Best Dealers to Work For. The list honors those dealerships that have excelled in creating a quality work environment.
Magna Society Award- Audi's most prestigious award for sales, service, parts, and customer satisfaction. Millburn Audi is the only dealer in the New Jersey, New York, Connecticut area to win it. 4 time winner.
DCH MONTCLAIR ACURA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 8 time winner.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 3 time winner.
Excell Facilitator Award - Best action plan in the district.
F&I Manager Catch the Spirit Challenge - Superior volume and loyalty.
Acura Masters - Top honors in sales performance and customer loyalty. 3 time winner.
Acura Precision Team - Highest sales volume and customer satisfaction. 3 time winner.
Colliver All Star Team - Top Ten Dealers in the Nation.
Council of Sales Excellence - Given to top performers with American Honda Finance Co.
DCH PARAMUS HONDA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 6 time winner.
DealerRater.com Honda Dealer of the Year Award - 2009 - Outstanding Customer Satisfaction as expressed through customers’ online reviews, posted on DealerRater.com, of their dealership experience.
30 Years in Business Award from the Borough of Paramus. Presented to local businesses with a long track record of serving the local community.
Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated. 6 time winner.
Honda Council of Excellence - Financial Services Award. 7 time winner.
American Retail Sales Volume Record - Outstanding sales volume.
Key to Excellence 100% Club - Accounting Award. 2 time winner.
Honda Masters - Top 10% volume dealers and high customer loyalty. 2 time winner.
President’s Award - Overall performance and customer satisfaction. 8 time winner.
DCH TOYOTA CITY
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 2 time winner.
Customer Relations Excellence - Top honors for customer satisfaction.
Sales Excellence - Outstanding sales operations.
Service Excellence - Outstanding service operations.
Parts Excellence - Outstanding parts operations.
Toyota Signature Dealer Level III - Awarded to 5% of dealers nationwide.
DCH TOYOTA OF OXNARD
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 7 time winner.
President’s Award - Top honors for customer satisfaction and performance. 7 time winner, most recently 2012.
Customer Relations Excellence - Top honors for customer satisfaction. 4 time winner.
Sales Excellence - Outstanding sales operations. 6 time winner.
Comptrollers Excellence Award - Outstanding accounting management. 4 time winner.
Service Excellence - Outstanding service operations. 10 time winner.
Parts Excellence - Outstanding parts operations. 8 time winner.
President’s Award - Overall performance and customer satisfaction. 2 time winner.
DCH TOYOTA OF SIMI VALLEY
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 2 time winner.
Dealer Rater - 2010 Toyota Dealer of the Year.
Dealer Rater – 2012 California Toyota and Scion Dealer of the Year. The award is given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
Customer Relations Excellence - Top honors for customer satisfaction. 2 time winner.
Service Excellence - Outstanding service operations. 5 time winner.
Parts Excellence - Outstanding parts operations. 5 time winner.
Toyota Comptroller’s Excellence Award - Accounting Award.
DCH TOYOTA OF TORRANCE
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.
DCH TUSTIN ACURA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 5 time winner.
2012 Automotive News Top 100 Best Dealers to Work For. The list honors those dealerships that have excelled in creating a quality work environment.
Tustin Chamber of Commerce 2011 Large Business of the Year - This award recognizes businesses who have exemplified community involvement, business ethics, volunteerism, and customer services.
Orange County Register 2011 Best Car Dealership Award.
Tustin Community Foundation 2010 Volunteer of The Year Award. Presented for outstanding work within the community of Tustin, CA.
Sales Ranking - Ranked #2 in the zone and #10 in the nation in sales volume. 2 time winner.
Excell Validation - Factory certification of dealership operations that has implemented improvement processes for customer satisfaction and loyalty. 4 time winner.
Council of Sales Excellence - Sales award. 6 time winner.
Council of Excellence (F&I) - 8 out of 269 dealers were honored for Excellence in F&I Performance.
Acura Masters - Top honors in sales performance and customer loyalty. 2 time winner.
Acura Precision Team - Highest sales level and customer satisfaction. 9 time winner
Wholesale Parts Express Star - #1 winner in the zone for the parts wholesale competition. 3 time winner.
Zone Sales Competition - Highest % of sales objectives reached within a 2-month period for sales managers; only 10 dealers in zone receive this award. 4 time winner.
National Sales Competition - Highest % of sales for 3-month period; only 40 dealers in the nation receive this award. 4 time winner.
Key to Achievement Award - Accounting award for accuracy, timeliness, and compliance. 4 time winner.
DCH WAPPINGERS FALLS TOYOTA
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service – 4 time winner.
Sales Excellence - Outstanding sales operations. 3 time winner.
Service Excellence - Outstanding service operations. 3 time winner.
Parts Excellence - Outstanding parts operations. 4 time winner.
Customer Relations Excellence - Top Honors for Customer Relations. 2 time winner.
President’s Award - Overall performance and customer satisfaction. 2 time winner, most recently 2012.
Dealer Rater – 2012 New York Toyota Dealer of the Year. The award is given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
PACE BMW
J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction.