DCH Auto Group Dealerships Honored by Review Site Dealer Rater

Recently, DealerRater, the renowned car dealer review Website, announced the winners of the 2012 Dealer of the Year Award Program. The awards are given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.

Four DCH dealerships were Dealer Rater Dealer of the Year finalists for national recognition for their brand. In all, DCH Auto Group dealerships were honored nine times by the review site, including:

• California Audi Dealer of the Year – DCH Audi Oxnard
• California Chrysler Dealer of the Year – DCH Chrysler Jeep Dodge of Temecula
• California Dodge Dealer of the Year – DCH Chrysler Jeep Dodge of Temecula
• California Jeep Dealer of the Year – DCH Chrysler Jeep Dodge of Temecula
• California Scion Dealer of the Year – DCH Toyota of Simi Valley
• New Jersey Scion Dealer of the Year – DCH Freehold Toyota Scion
• California Toyota Dealer of the Year – DCH Toyota of Simi Valley
• New Jersey Toyota Dealer of the Year – DCH Freehold Toyota Scion
• New York Toyota Dealer of the Year – DCH Wappingers Falls Toyota

According to a news release from Dealer Rater, “The 2012 award winners demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class.  The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2011 calendar year.  The dealership must also have at least twenty-five (25) new reviews written on DealerRater’s web site during the previous calendar year and an average rating greater than 4.0, with 5.0 as the highest possible score.”

The sales and service professionals at DCH dealerships collaborate with each customer to educate them and offer solutions that meet their needs. It’s this top-quality service that has earned us a stellar reputation for customer satisfaction. As you read our reviews on Websites like Dealer Rater, you will see our customers are not shy about expressing how happy they are with the service they received.

DCH Auto Group would like to thank each customer who offered their opinion of us to Dealer Rater. Our promise has been, and will continue to be, that in each transaction we Deliver Customer Happiness.

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