DCH Auto Group has been and will continue to be in regular contact with Toyota regarding this situation. DCH Auto Group is committed to total customer satisfaction and will continue to keep our customers apprised as information is received.
Clarification of Testimony Regarding Effectiveness of Recalls
Toyota issued the following statement clarifying testimony by Jim Lentz regarding the effectiveness of recalls:
TORRANCE, Calif., February 24, 2010 -- Contrary to some press reports, Jim Lentz’s testimony to Congress did not reflect a change in Toyota’s position regarding whether its recalls effectively address unintended acceleration issues in certain Toyota and Lexus vehicles.
As Mr. Lentz said in his opening statement, Toyota has rigorously tested its solutions and we are confident that with these repairs, Toyota vehicles will be among the safest on the road today. Further, we are confident that no problems exist with the electronic throttle control system in our vehicles. We have designed our electronic system with multiple fail-safe mechanisms to shut off or reduce engine power in the event of a system failure. We have done extensive testing of this system and have never found a malfunction that has caused unintended acceleration.
Still, as Mr. Lentz pointed out in his response to questioning, Toyota is being vigilant in addressing consumer complaints and will not ignore any other possible contributing factors to unintended acceleration. Instances of unintended acceleration can be caused by many factors and they are not all sudden or sustained. The category is very broad, affects all major automakers, and can include issues involving cruise control, air conditioning, transmission surges and pedal misapplication. It is in this context that Mr. Lentz stated that Toyota’s recalls will “not totally” address the issue.
Detailed information and answers to questions are available to customers at
www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.
Please click here
for a complete list of vehicles being recalled.
If you have additional questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are: Mon.–Fri. 5:00 am-6:00 pm PST, Sat. 7:00 am-4:00 pm PST.
In The News
Toyota Motor Corporation President Akio Toyoda outlines concrete steps the company is taking to address automotive safety in a Wall Street Journal op-ed. Click here to read it.
Click here to read CNNMoney.com: "Buyer Interest in Prius Grows. Say What?"
Click here to read CNNMoney.com: "Relatively Few Complain About Toyota"
Additional information and related announcements and messages from Toyota
February 22, 2010
Click here to read: "Toyota Extends Brake Override System to Provide an Additional Measure of Customer Confidence."
February 21, 2010
Click here to read Toyota's statement regarding documents shared with Congressional Committees.
February 17, 2010
Click here to read Toyota's statement on approach to quality control matters.
February 12, 2010
Click here to read Toyota's announcement of a voluntary recall of 8,000 2010 Tacoma 4WD trucks to inspect the front drive shaft.
Click here to read Toyota's report on the company's electronic throttle control system.
Video Link:
Click here to see the Digg Dialogg Interview with Toyota Motor Sales President Jim Lentz
February 8, 2010
Click here to read Toyota's announcement of a voluntary recall on 2010 model-year Prius and 2010 Lexus HS 250h vehicles to update ABS software.
Click here to read FAQs about the 2010 Prius/2010 Lexus HS 250h/Camry voluntary recalls.
February 5, 2010
Video Link:
Click here to see Jim Lentz, Toyota President and Chief Operating Officer, discussing recall actions.
Video Link:
Click here to see Toyota explain the solution to fix sticking accelerator pedal.
February 3, 2010
Click here for Toyota's Statement on Comments by Transportation Secretary LaHood.
February 2, 2010
Click here to read a letter from Jim Lentz, President and Chief Operating officer of Toyota Motor Sales, U.S.A., Inc.
February 1, 2010
Click here
to read Toyota's announcement of a comprehensive plan to fix accelerator pedals on recalled vehicles and ensure customer safety.
Video Link:
Click here for an important message from Jim Lentz, President and Chief Operating Officer, Toyota Motor Sales, U.S.A., Inc.
Image Link:
Toyota Pedal Assembly
January 30, 2010
Is your vehicle affected? Please click here to find out. (Jan. 30, 2010)
January 28, 2010
Please click here
to read Toyota's statment on supplier CTS
January 26, 2010
Please click here
to read Toyota’s temporary suspension of sales announcement
January 21, 2010
Please click here
for Frequently Asked Questions regarding the Sticking Accelerator Pedal recall
Please click here
to read Toyota’s voluntary safety recall announcement